COURSE BOOKING
Scope
Course refers to any conference, course or training event organised by CPD Education.
Unforeseen Circumstances
CPD Education courses are held at high quality hotels, schools or meeting venues. However, it is impossible to control outside events such as fire alarms and issues with the venue. Where possible, our events staff will minimise disruption to delegates. On the rare occurrence of operational issues such as illness, bereavement, adverse weather conditions or unavoidable travel issues such as cancelled flights, trains or road closures, CPD Education will not be liable for any charges incurred to the client. CPD Education does not accept liability where courses are disrupted by events outside the control of CPD Education Ltd and will be unable to offer refunds.
Confirmation of Booking
Delegates booking through the CPD Education website will receive confirmation of their course booking by email. CPD Education cannot be held responsible for email addresses supplied incorrectly, or emails blocked by local authority or school servers. Delegates booking via the telephone or another means will also receive confirmation of their course booking by email.
Delegates with special dietary requirements should notify CPD Education on the booking form or by telephoning 01327 872741. CPD Education cannot be held responsible for your school not requesting a special diet prior to the conference. Where possible, the our staff will try to accommodate your diet with the venue. However, for some dietary requirements such as Kosher or Halal food this has to be planned in advanced.
Cancellation by CPD Education
CPD Education reserves the right to cancel or postpone this course if it is not viable. All delegates will be informed as soon as practically possible. Where possible, CPD Education will endeavour to offer an alternative date and venue. Where an event is cancelled in advance by CPD Education, delegates will be offered a full refund, credit note or transfer to an alternative event, but no other costs will be refunded. Unfortunately, CPD Education cannot be held responsible for covering hotel accommodation and travel costs booked by delegates, in the event of a course cancellation. It is the delegate’s responsibility to ensure flexible rates are booked. The cost of supply cover will not be reimbursed.
Cancellation by the Client
Cancellations should be advised in writing to CPD Education. Should any course be cancelled the following scale will be applied:
21 working days* notice or more (before the course date) No charge
10 – 20 working days* notice 50% of course fee chargeable
Less than 10 working days* Full course fee chargeable
Non-attendance Full course fee chargeable
*excluding weekends
Ofsted
In the event of a cancellation being made due to an Ofsted Inspection, CPD Education may waive the course fee, providing the organisation can provide evidence of the date of an Ofsted Inspection. Non-refundable expenses incurred by the company will still be charged such as the venue delegate rate, printed handouts etc.